Emails And Moving

Making a reservation via email with a mover is like buying a car by telephone without reading the service contract or the warranty. In other words, it’s not the smart thing to do. You need to speak to a real voice about your move, so that you can talk about any concerns you may have and the logistics of your move, such as addressing hallways, stairs, elevators, driveways, street parking, etc. In the moving industry, emails are great for confirmations and appointments but not for a true estimate of costs. You can’t take into account all the variables involved with a move through an email.

Emails and text messaging have been made too much of; they’re great for telling people if you’re late for an appointment and caught up at the airport but not for getting an estimate for a move. When you shop for a good mover via email, the estimate can never be correct. The mind is not a perfect thing; you have to visit the customer or speak with them and ask questions if you’re a mover. When you do that, there are no surprises and everyone is reading from the same page. Plus, if you’re a customer, you get a copy of the contract personally.

Who’s cheap, cheapest or a cheepo isn’t the answer to a safe and reliable move. Don’t bet on what’s ridiculous or too good to be true! You get what you pay for. If you can only afford the dollar store then take the chance, otherwise go with a homesense.

Posted in Planning Your Move | Tagged , , , | 4 Comments

Moving Stories

Looking back over the last 30 years of my career in moving, there is one story that immediately springs to mind when it comes to challenging moves.
Our client was a gentleman who was moving from Toronto to Wasaga Beach, Ontario. He had a lot of stuff to move and he told us that his new home was a house down by the river. That was all the information that he gave us. In Toronto, the loading up of his possessions went according to plan and the three men who were on the job left for the destination site on schedule.

When they arrived and finally found the site they were shocked.

The map didn’t show any hills or contours, of which there were many. In order to unload the truck, the men had to park on a dirt road and walk over hills to get to this house down by the river. During the unload process, one man fell into a small hole in the hill and hurt his leg; as far as moving went, he was finished. The moving team was down to two men. It took many hours to do the work, during which time one man was attacked by wasps and everyone eaten alive by mosquitoes.

The move continued on into the night. The injured mover sat by the river with his leg in the water, while his two companions carried on without him. To top it off, there was no cell contact. The man who was attacked by wasps bathed his stings with salt water. At midnight the move was over. The customer apologised for not mentioning the hills and was pleased with the move. If I had known the situation fully, it would have been five men to unload. In the moving business, you never know what’s hiding around the corner. This was in 1994, some things you don’t forget.

Posted in The Good, The Bad And The… | Tagged , , , | 2 Comments

Insurance and Liability

Many customers ask us about liability insurance or what the mover is responsible for in case of damage. Let me say that negligence when moving between the truck and the residence is always the mover’s responsibility but there are exceptions such as snow-covered walkways and other such obstructions. There are always exceptions to the rule. The mover must have free and easy access and there is no responsibility on the part of the mover if you have not packed or haven’t packed properly.

I’m not speaking about insuring cross-country moves; I’m speaking of just local and Ontario. The mover upon arrival will determine your readiness and what he’s responsible for and what’s not covered. There is no such thing as blank coverage for everything and every contract with various movers states this fact or should do so to save misunderstandings.

If you’re a tenant or a home owner, you already have insurance. You just have to speak to your broker before your move and in most cases, you will be covered. I bet you didn’t know that! Most movers sell insurance per thousand and the price varies on items you want insured by the mover. There is also in most cases a deductible. Some items, such as fine art or items of extraordinary value, are usually the responsibility of of your insurance company. What you personally pack in a box is also your responsibility. Again I would say there are exceptions to responsibility. A $20,000 sofa is certainly classed as an item of extraordinary value for example. This item would usually be your own insurance company’s responsibility.

In-transit insurance with a mover means simply what occurs with or in the truck. Most movers have this type of insurance, which is certainly important with long hauls. Moving insurance is costly these days because of fraudulent claims by folks who are looking for something for free.  As far as a replacement insurance with a mover, some offer it and some don’t. Measure this type of insurance by what you’re paying per hour. In most cases, it’s too good to be true and you will pay extra.

I hope this basic explanation of insurance helps you. Just remember, the mover’s responsibility is limited according to the circumstances of the move and whether the mover is no frills or higher end.

Posted in Planning Your Move | Tagged , , , | 208 Comments

Moving In Today’s World

Contrary to what some folks think, not all movers are treated equally. The average moving rate in 1959 was between $16.00 and $19.00 an hour with two men. That was over 50 years ago. A lot has changed in the moving industry since then, especially price and types of service.

Some of us look for the cheapest option available. If you’re using this as an indicator, you’re gambling with service and responsibility. Unfortunately, if you have a limited income, then your choices are more limited.

However, if you’re able to afford it, look for a mover that has a good running history. No one is perfect and everything doesn’t always go well 100% of the time but 95% is a good running average in the industry. Go online and research the mover you’re thinking of using. Do not choose a mover because of a difference in price of $10.00 more or less an hour. You should be asking the mover about what they are offering in terms of service and why should I choose you as my mover. Reading their website is important.

Customer service and responsibility  are the keywords in looking for a moving company as well as recommendations and testimonials. We’ve all heard the good and bad stories about movers. It’s a de-regulated business and nowadays anyone can say they are a mover. There’s good and bad, the same as there are good and bad customers. When I say bad customers, I’m referring to the ones that are looking for a free move or money under fraudulent circumstances. For no valid reason, they’ll sometimes try to get something for nothing from some movers. That’s the other side of the page. Movers should validate the customer as would someone looking for a moving company. Look at the move and then if you’re not sure, look at it just before the move again. It’s worth the investment in time.

I mentioned pricing earlier and picking movers based on price is not a good idea; going with a reasonable and professional mover is the answer. So what is reasonable and professional?

All legitimate moving companies have business costs as compared to someone posting his name on a tree. There are labour costs, transportation costs, office costs, taxes to pay and it goes on and on for a listed business. The business’ are listed with yellowpages.ca How long the business has been established is a question you should ask! Although some moving companies are listed with various organizations, that’s not a guarantee that you are getting a good mover. It’s the staff they send to you not the company itself. It’s like going to a department store to buy a shirt but there is no staff to help you; a big company but poor staffing. It’s the same idea. As far as reasonable pricing goes, the average moving rate is $85.00 to $125.00 per hour depending on what you’re moving, the number of men, origin and destination. There are industry averages to go by. Never choose a mover for less because you’ll end up getting “a lot less” and “lots of stress”. For example, always ask yourself the question: how can a mover charge a cheap price – let’s say, $62.00 per hour – and still pay taxes, wages and insurance. They can’t! They could never be responsible for what they move based upon that kind of price! Something is missing. In short, do your research, ask questions, get an email confirmation of your estimate if it’s by phone or request a visit if it’s a house or large move. Always speak personally to the company about your move and trust the rest to your research or the conversation with your mover. Remember, get it in writing!

Posted in Movers Are People Too! | Tagged , , , , , | 11 Comments